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Help
- How do I place an order online?
- Is it safe to pay using my credit card online?
- When will my credit card be charged?
- What credit cards can I use?
- What other payment methods can I use?
- How can I order by mail, phone, or fax?
- Can I check the status of my order online?
- Will I be charged sales tax?
- Why do I need a password?
- When can I expect to receive my order?
- What carrier will deliver my package?
- Can I check the status of my shipment online?
- How much is shipping and handling?
- Can my order be shipped overnight?
- Is there a guarantee on my purchase?
- Can I exchange my purchase for something else?
1. How do I place an order online?
- Use the navigation menu to see products you're interested in.
- To order a product, specify its color and size (if appropriate), enter a quantity, and click the Add to Cart button.
- Once you've added the last product to your shopping cart, click the Checkout button and follow the instructions.
2. Is it safe to pay using my credit card online?
Yes, this Web site is secured. No unauthorized parties can view your credit card information nor will that information be available online.
3. When will my credit card be charged?
Your credit card is charged when your order is processed.
4. What credit cards can I use?
Visa, MasterCard, and Discover
5. What other payment methods can I use?
Only credit card orders can be accepted online. To pay by check or money order, complete the order form [PDF] and mail it with your payment to:
American Legion Emblem Sales
P.O. Box 36460
Indianapolis, IN 46236
6. How can I order by mail, phone, or fax?
American Legion Emblem Sales
P.O. Box 36460
Indianapolis, IN 46236
Phone
Call toll free (888) 453-4466 Monday-Friday 8 a.m.-5 p.m. Eastern time (5 a.m.-2 p.m. Pacific).
Fax
(317) 630-1381
7. Can I check the status of my order online?
- Log in.
- View your order history, including the status of any order. Click any order number to see a complete record of that order.
8. Will I be charged sales tax?
Sales tax is added to orders from states where sales tax withholding prevails. Currently those states include California, District of Columbia, Idaho, Indiana, Maine, Massachusetts, Nebraska, and North Dakota.
9. Why do I need a password?
A password can save you time when placing future orders. Order information (name, address, etc.) will be based on past orders unless you specify otherwise. Remember that your credit card information will not be available online.
10. When can I expect to receive my order?
After your order is processed, in-stock items are normally shipped within 7-10 business days.
11. What carrier will deliver my package?
Most packages are shipped by UPS Ground. On occasion, we ship lighter-weight packages by USPS.
12. Can I check the status of my shipment online?
- Log in.
- View your order history.
- Click any order number to see order tracking information.
13. How much is shipping and handling?
Shipping and handling fees are determined by the total price of your order:
| Order Cost | Shipping & Handling Cost |
|---|---|
| Up to $5.00 | $1.95 |
| $5.01 - $10.00 | $2.95 |
| $10.01 - $20.00 | $5.95 |
| $20.01 - $50.00 | $6.95 |
| $50.01 -$100.00 | $9.95 |
| $100.01 - $150.00 | $11.95 |
| $150.01 - $200.00 | $12.95 |
| $200.01 - $300.00 | $15.95 |
| $300.01- $400.00 | $19.95 |
| $400.01 - $500.00 | $21.95 |
| $500.01 & over | $24.95 |
Keep in mind that shipping and handling charges are non-refundable and are charged per individual shipping address.
14. Can my order be shipped overnight?
Yes, for an additional fee. Choose from:
- Next Day - $50 extra
- Second Day - $20 extra
- Third Day - $15 extra
Only in-stock products can be shipped Next Day, Second Day, or Third Day. Back-ordered and extended-delivery products are shipped via UPS Ground when they are available.
15. Is there a guarantee on my purchase?
If you are not satisfied with your purchase, you can exchange any item or we will refund your money. Call toll-free (888) 453-4466. Note that any such claims must be made within 90 days of the invoice or shipment, whichever is later.
16. Can I exchange my purchase for something else?
Yes, call toll-free (888) 453-4466 and tell us what you would like to exchange.
